Stuck? Hand it to our team with the lifebuoy

Where the lifebuoy is

• In the title row of each screen, next to Pin to Quick access.
• Beside each item under Needs attention next on a project's overview.
• On a fix's page in the fix jar (next to Ways to fix).
• In Help me do it, next to Done, next step: press Stuck? Ask our team and the window says which step you were on.

Now and then Mise also peeks in from the right edge of the window with "Need help? Click here". Press his bubble to open the window, or Quiet to keep him away. To bring him back, open the window and press Mise is quiet. Bring him back.

The ways we can help

The window starts with what you were looking at ("About: …"), then the kinds of help on offer for your workspace:

• Consultation: an hour on a video call with a specialist. You choose times that suit you and pay when you book.
• A specific task: pick the closest kind of task or describe it. We send a price first; nothing is charged until you agree.
• Monthly retainer: our team on your website every month. We agree what is included with you first, then send the first month to accept and pay.
• Done for you: website design, a redesign and other services, each with its price or "from" price and what is included.
• Custom request: a short form in your own words that goes straight to the team.

Something marked Beta is not open to everyone yet: press Ask for early access and we e-mail you when it is ready. While nothing can be ordered for your workspace yet, the window shows help from our team as Beta with Ask for early access, and Ask in Support next to it.

After you ask

A support ticket opens with where you were (the screen, the item and the step), so you do not have to explain twice. Follow it under Store → My purchases. Only people who manage billing in your workspace can order; everyone else can look and ask their owner.