I forgot my password. How do I reset it?

Reset it

1. On the sign-in page, press Forgotten? next to Password.
2. Enter your e-mail address and press Send the link. For safety, the page gives the same answer whether or not the address has an account.
3. Open the link in the e-mail. It works for 60 minutes.
4. If two-step sign-in is on, enter your code first: from your authenticator app, the texted code, or a recovery code.
5. Enter your new password twice and press Save the password.

You can then sign in with the new password.

Good to know

• A remembered device never skips the code here, and an e-mailed one-time code is not offered: the link is already in your e-mail.
• A new password must be at least 12 characters; a short sentence works well. With the standard settings it must also not appear in a known data breach, or be one of your recent passwords.
• Every other device is signed out, every remembered device is forgotten, and we e-mail you that the password changed.
• Choosing a new password also unlocks an account that was locked by wrong passwords.
• Wrong codes on this page make you wait, as at sign-in. Too many end the link.
• Link not working any more? Press Ask for a new link.

No authenticator and no recovery codes?

Press No authenticator and no recovery codes? Recover my account. See the article on recovering your account.