Question 1

What do the plans include?

Accepted Answer

Each plan sets limits for things like projects, team members, pages per scan, tracked keywords and monthly credits, and which modules you can use. See yours under Account → Billing & credits, in Included now.

Question 2

How does the free trial work?

Accepted Answer

Plans with a free trial say so on their card. Nothing is charged before the trial ends. Add a card under Billing to carry on afterwards; without one the subscription is paused (or cancelled) and your projects are kept.

Question 3

How do I upgrade, downgrade or switch between monthly and yearly?

Accepted Answer

Open Account → Billing & credits, pick Monthly or Yearly above the plans, then choose a plan. With a running subscription you see what the change costs before you confirm, and the difference is settled on your next invoice.

Question 4

Can I pay in my own currency?

Accepted Answer

Prices follow your region. Your workspace gets a region from its country at sign-up, and the owner or a billing manager can change it on the Billing page, unless a paid subscription is already running in another currency.

Question 5

How do I add tools, modules or extras to my plan?

Accepted Answer

Open Store in the workspace menu. Tools, modules and expert help can be bought next to your plan. My purchases lists what you have, when it renews, and how to cancel.

Question 6

How do credits and top-ups work?

Accepted Answer

Your plan gives you monthly credits for AI and other paid actions. They renew each month and are used first. Top-up credits you buy never expire. See and buy them under Account → Billing & credits.

Question 7

Where are my invoices, and how do I change my card?

Accepted Answer

Account → Billing & credits lists your invoices with links to view, pay or download them. Card on file → Update card opens Stripe's secure page; your card details never reach SEOmise.

Question 8

How do I cancel my subscription?

Accepted Answer

Open Account → Billing & credits and press Manage payment and cancellation (or Cancel renewal if you pay with SumUp). Your plan stays until the end of the period you paid for, and you can resume it before then.

Question 9

How do I delete my workspace, and can I get it back?

Accepted Answer

The workspace owner asks under Account → Profile & sign-in → Your data. Once our team approves it and a cooling-off period has passed, the workspace is deleted, then kept for 30 days in case you change your mind, and erased for good after that.

Question 10

How do I turn on two-step sign-in?

Accepted Answer

Open Account → Profile & sign-in → Two-step sign-in, press Turn on two-step sign-in, scan the QR code with an authenticator app and enter its 6-digit code. Then save the recovery codes you are shown.

Question 11

How does signing in with a two-step code work?

Accepted Answer

After your password, type the 6-digit code from your authenticator app. The sixth digit sends it by itself, so there is nothing to press. No phone to hand? Use a recovery code, or ask for a one-time code by e-mail.

Question 12

I don't have my phone. Can I get a code by e-mail?

Accepted Answer

Yes, when it is offered: on the two-step page press E-mail me a one-time code. A 6-digit code goes to your sign-in address. It works once, only in that browser, for a few minutes, and we e-mail you a note afterwards.

Question 13

What does "Remember this device" do, and when is the code asked again?

Accepted Answer

Tick Remember this device at the two-step step and that browser skips the code for a set number of days (30 by default), as long as the browser, its system and your location still match. Changing your password or signing out everywhere asks for it again.

Question 14

Why do I have to wait after a wrong password, and what if my account is locked?

Accepted Answer

After each wrong password or code you wait a little longer before the next try. After too many wrong tries the account locks, and we e-mail you. Choosing a new password with Forgotten? unlocks it.

Question 15

I forgot my password. How do I reset it?

Accepted Answer

Press Forgotten? on the sign-in page and enter your e-mail address. Open the link we send (it works for 60 minutes), enter your two-step code if it is on, then choose a new password.

Question 16

How do I change my password?

Accepted Answer

Open Account → Profile & sign-in → Password and press E-mail me a link to change it. The link asks for your two-step code (if it is on), then your new password. Every other device is signed out afterwards.

Question 17

How do I get back in without my authenticator or recovery codes?

Accepted Answer

Use Recover my account. You answer a few questions and, if you added one, enter a code sent to your recovery e-mail or mobile. Add those recovery details now under Security checklist so you can get back in by yourself.

Question 18

What can each team role do?

Accepted Answer

There are eight roles, from Owner (everything, including billing) to Viewer / client (read only). Owners and admins invite people under Account → Team and choose a role for each.

Question 19

How do I download my data or change my privacy and cookie choices?

Accepted Answer

Under Your account → Profile and sign-in you can download your personal data, ask for a correction, set your privacy choices and open Cookie settings. Workspace owners can also export the whole workspace.

Question 20

How does the SEO Toolbox work: monthly, yearly or a pass?

Accepted Answer

The SEO Toolbox sells tools one by one, with no contract. Pay by the month, by the year (cheaper than twelve months) or once for a pass that lasts a set number of days and ends on its own. Open it under Workspace → Toolbox; cancel any time and keep the tool until the end of what you paid for.

Question 21

How do I share a project, and what can each level do?

Accepted Answer

Open the project's Settings → Project settings → Sharing and press Share. Pick a team member or type anyone's e-mail address, choose a level (Viewer, Analyst, Editor, Manager or Full control) and send the invitation. The same page shows who has access and lets you change a level, set an end date or remove someone.

Question 22

What is the SEO Toolbox dashboard, and how do I use it?

Accepted Answer

The SEO Toolbox (Toolbox → All tools) opens on My tools: the tools you have as tiles, each with Open, and a line with how many more tools the Marketplace has. Its own screens are My tools, Marketplace and Fix it for me (Projects and Reports too, if you only bought tools). Click a tile for its details on the right; press Open on a tile to open the tool's page.

Question 23

How do I switch between products?

Accepted Answer

Use the product switcher at the left of the title bar: it shows the product you are in and lists Overview (your workspace home) and each product your workspace has, such as SEOWeb, SEO Ai, SEOApp, SEOPilot, WonderWheel and the SEO Toolbox. On a phone it is the first item in the menu.

Question 24

Can SEOmise send me alerts by text message, WhatsApp or Telegram?

Accepted Answer

Yes, when your SEOmise team has set it up. Turn it on yourself under Your account, in the Notifications card; nothing is sent by text, WhatsApp or Telegram until you do. Messages come from the sender name SEOmise uses, its WhatsApp Business number or its Telegram bot.

Question 25

How does the affiliate programme work?

Accepted Answer

Affiliates are bloggers, creators and newsletter writers who recommend SEOmise without being customers. Apply on Make money → Affiliates; once approved you set up your partner account, make tracked links with sub-ids, get your own discount code and earn a share of what each customer you bring pays (20% for 12 months by default), approved after the refund window.

Question 26

How does the reseller programme work?

Accepted Answer

Resellers (web hosts, IT firms, consultancies) sell SEOmise to their own clients and bill them themselves. After approval and onboarding, the reseller makes a workspace for each client in the partner console, chooses its plan and branding, and is billed monthly for active client workspaces at the wholesale price (30% off the list price by default, more with more clients).

Question 27

How do I become an SEOmise regional partner?

Accepted Answer

A regional partner is a company that runs SEOmise in its country or region: its customers and agencies, local prices and wording, its own team and brand, for a share of what customers in the region pay. Apply on the Make money page "Become a regional partner"; SEOmise talks you through the terms, then sends an invitation link that starts onboarding.

Question 28

What can I do in the partner console?

Accepted Answer

The partner console at /partner is where a partner's people work: My regions (overview, customers, agencies, support tickets and leads, with a region switcher), Team, Roles, Branding, Pricing, Reports and Agreements. You see only your own regions or clients, and only what your partner role allows.

Question 29

Can I sign in or sign up with Google?

Accepted Answer

When SEOmise has it switched on, press Continue with Google on the sign-in page or the sign-up page. Google confirms your e-mail address, so you skip the e-mailed code; two-step sign-in is still asked for if you use it.

Question 30

How do automatic top-up and the monthly cap work?

Accepted Answer

Automatic top-up buys the credit pack you chose with your saved card whenever your credits fall to the point you set, and e-mails a receipt. A monthly cap limits what you spend on credits in a month. Both are on Account → Billing & credits → Credits.

Question 31

What are the partner tiers?

Accepted Answer

Businesses that offer SEOmise to their own clients become partners on one of three paid tiers: Certified Partner (€99 a month or €990 a year), Premium Partner (€299 a month) and Regional Partner (€2,500 to join and €499 a month), by default. Each tier gets a wholesale discount or a share of revenue, white label and more, while its membership is paid. Referring a business and the affiliate programme stay free.

Question 32

What does a Certified Partner get?

Accepted Answer

Certified Partner is the tier for agencies and resellers: €99 a month or €990 a year by default. While the membership is paid you buy your clients' plans at 30% off the list price, use white label without a separate licence, get the partner console, a listing in "Find an agency" and the Certified Partner badge.

Question 33

What does a Premium Partner get?

Accepted Answer

Premium Partner is for established agencies and resellers: €299 a month by default. Everything in Certified, with a 40% wholesale discount and leads from SEOmise in your area, shown in your partner console while the membership is paid.

Question 34

What does a Regional Partner pay and earn?

Accepted Answer

Regional Partner is for a company that runs SEOmise in a country or region: €2,500 to join and €499 a month by default. While the membership is paid it keeps 30% of what the region's customers pay (after tax and refunds), paid on the monthly statement, and may use white label.

Question 35

How is my partner membership billed?

Accepted Answer

Your tier's membership is charged to the primary card on file (the backup card if it fails), before the benefits switch on, then every month or year. It appears on your monthly partner statement. If a payment fails we try again; benefits stay on for 14 days after the paid period ends (by default), then pause until you pay. Your clients and their data are never touched.

Question 36

Why is my second website a draft?

Accepted Answer

Free, Personal and Business run one website at a time; Agency runs ten (and more can be added). You can keep more websites than that: the others are drafts, kept with their settings and history, with nothing running for them. "Make active" swaps which website runs, once every 30 days by default.

Question 37

Why does SEOmise say my website looks like a business?

Accepted Answer

Free and Personal are for personal websites. SEOmise looks at your website when you sign up, when you add one or make one active, and every month on Free and Personal. If it looks like a business or a shop, you choose Business, or ask for a review (or, where SEOmise allows it, confirm that it is your personal website).

Question 38

What does "Not live data" mean?

Accepted Answer

On Free, SEOmise's own scans and your connected Google data cost nothing. Figures from paid outside sources (keyword volumes, search and rank checks, links, AI) cost credits. Without credits, the screen shows what SEOmise already holds, dated, labelled "Not live data", with Top up credits and Upgrade to Personal.

Question 39

I am named in a search result, a headline or an AI answer SEOmise holds. How do I have it removed?

Accepted Answer

Write to SEOmise and say who you are (a person or a company), the spellings of the name and, if you have them, the web addresses of the articles. We remove what we hold about you in every workspace, within 30 days, tell you what was removed, and stop collecting it again.

Question 40

How do seats work, and how do I add or remove one?

Accepted Answer

A seat is one person above Viewer in your workspace; viewers are free. Each plan includes some seats (Agency splits them into admin and user seats). Add more when you sign up or under Billing → Seats: a seat is added at once and the part of the current period is charged on your next invoice. A removed seat ends at the end of a billing period and is never refunded; remove it with your plan's notice before the billing date, or it is billed for one more period.

Question 41

What gets deleted and when?

Accepted Answer

Some data is deleted automatically after a while: a workspace or account you asked to delete, export files, old scans, leads after the leads period, copies of Google data after 30 days and more. Before something you can see is deleted, a bar at the top of every page counts down to it: 14 days before, 7 days before and on the day, by default.

Question 42

Which add-ons can I buy on top of my plan?

Accepted Answer

Four add-ons can be bought on top of any paid plan without changing it: AI assistants (MCP), Looker Studio and Google Sheets, daily AI visibility checks and the article autopilot. Each shows "Add-on: €X/month" with Buy, the renewal date and Cancel; agencies buy them for all their clients or for one client.

Question 43

How do I buy a tool in the Marketplace?

Accepted Answer

Open SEO Toolbox → Marketplace, find a tool by searching or by what you need, and press Add to my tools. Its panel opens at Your order: choose how to pay (by the month, the year, a pass or once), check the summary and press Pay and add to my tools. You pay on a secure checkout page and come back to My tools, where the tool says New. Fix it for me shows what a plan adds: fixes done for you.

Question 44

How do I run a tool from the SEO Toolbox, and make its report?

Accepted Answer

Open a tool from the SEO Toolbox, choose the website and press Run. When it has finished you see the problems to look at, most important first: what each one is, why it matters, where it is and how to fix it on your website's platform. Generate report makes the tool's report in your brand or ours, as every report in the app.

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