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Account, billing and security
Plans, payments, credits, signing in safely, your team and your data.
19 articles
What do the plans include?
Each plan sets limits for things like projects, team members, pages per scan, tracked keywords and monthly credits, and which modules you can use. See...
How does the free trial work?
Plans with a free trial say so on their card. Nothing is charged before the trial ends. Add a card under Billing to carry on afterwards; without one t...
How do I upgrade, downgrade or switch between monthly and yearly?
Open Your account → Billing, pick Monthly or Yearly above the plans, then choose a plan. With a running subscription you see what the change costs bef...
Can I pay in my own currency?
Prices follow your region. Your workspace gets a region from its country at sign-up, and the owner or a billing manager can change it on the Billing p...
How do I add tools, modules or extras to my plan?
Open Store in the workspace menu. Tools, modules and expert help can be bought next to your plan. My purchases lists what you have, when it renews, an...
How do credits and top-ups work?
Your plan gives you monthly credits for AI and other paid actions. They renew each month and are used first. Top-up credits you buy never expire. See...
Where are my invoices, and how do I change my card?
Your account → Billing lists your invoices with links to view, pay or download them. Card on file → Update card opens Stripe's secure page; your card...
How do I cancel my subscription?
Open Your account → Billing and press Manage payment and cancellation (or Cancel renewal if you pay with SumUp). Your plan stays until the end of the...
How do I delete my workspace, and can I get it back?
The workspace owner asks under Your account → Profile and sign-in → Your data. Once our team approves it and a cooling-off period has passed, the work...
How do I turn on two-step sign-in?
Open Your account → Profile and sign-in → Two-step sign-in, press Turn on two-step sign-in, scan the QR code with an authenticator app and enter its 6...
How does signing in with a two-step code work?
After your password, type the 6-digit code from your authenticator app. The sixth digit sends it by itself, so there is nothing to press. No phone to...
I don't have my phone. Can I get a code by e-mail?
Yes, when it is offered: on the two-step page press E-mail me a one-time code. A 6-digit code goes to your sign-in address. It works once, only in tha...
What does "Remember this device" do, and when is the code asked again?
Tick Remember this device at the two-step step and that browser skips the code for a set number of days (30 by default), as long as the browser, its s...
Why do I have to wait after a wrong password, and what if my account is locked?
After each wrong password or code you wait a little longer before the next try. After too many wrong tries the account locks, and we e-mail you. Choos...
I forgot my password. How do I reset it?
Press Forgotten? on the sign-in page and enter your e-mail address. Open the link we send (it works for 60 minutes), enter your two-step code if it is...
How do I change my password?
Open Your account → Profile and sign-in → Password and press E-mail me a link to change it. The link asks for your two-step code (if it is on), then y...
How do I get back in without my authenticator or recovery codes?
Use Recover my account. You answer a few questions and, if you added one, enter a code sent to your recovery e-mail or mobile. Add those recovery deta...
What can each team role do?
There are eight roles, from Owner (everything, including billing) to Viewer / client (read only). Owners and admins invite people under Your account →...
How do I download my data or change my privacy and cookie choices?
Under Your account → Profile and sign-in you can download your personal data, ask for a correction, set your privacy choices and open Cookie settings....
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