Google does not say who wrote a review after a request, so Review booster matches them carefully.
How a review is counted
A new Google review of the location your requests send people to counts as gained when:
- a request or reminder really went out to a customer at most 14 days before the review, and
- the reviewer's first name is the customer's (without case or accents: "Éamonn" and "Eamonn" match).
Each review counts once and each customer at most once. Staff can change the days, or count the latest request in the window without comparing names (then anonymous reviews count too).
Per batch
The requests that went out on the same day are one batch. The table lists each batch with the customers asked, the reviews gained, the share and the average stars. People who use another name on Google are missed, so the real number may be higher.
It needs a connected Google Business Profile, and reads the reviews already synced.
Not what you needed? Ask Mise or contact support.
