What should I send support so you can help quickly?

Always

• The project and the page address it is about. The new-ticket form has a Project field.
• What you did, what you expected, and what happened instead.
• The exact message you saw. Copy the text rather than retyping it.
• A screenshot. You can attach up to 5 files: images, PDF, text, CSV or log files, up to 10 MB each.
• When it happened, and whether it happens every time.

The quickest way is Help → Raise a ticket on the screen where it happened. The screen, your conversation with Mise and the last error you saw are attached for you.

For a connector problem

• Your platform: WordPress, Laravel, another PHP site, or a hosted platform such as Shopify or Wix.
• From the project's Site connector page: the connector version, the last contact, any error under the connection and the Updates line.
• On WordPress: what the SEOmise menu shows (Connected, Not connected or Paused by SEOmise) and the Updates box on its Settings tab.
• On Laravel: what php artisan seomise:checkin prints.
• Any security plugin, firewall or page cache on the site.

For an API or webhook problem

• For a webhook: the endpoint address and the delivery from Developer → Webhooks → Deliveries, with its status and response code.
• For the API: the time of the request, the endpoint and the error code you got back.

Never send secrets

Do not put passwords, API keys or webhook signing secrets in a ticket. If our team needs access to a service for paid help, the Expert help request shows a safe way to give it.

Category and priority

Choose the category that fits best. Our team may change the priority after reading your request.